6 Common Kindle Paperwhite Problems (and Solutions!)

A person holding a Kindle Paperwhite.

Have you ever found yourself lost in the captivating world of e-books, courtesy of the renowned Kindle device? If so, you might be familiar with the Kindle Paperwhite – a groundbreaking innovation that promises an enhanced reading experience with its cutting-edge features.

I’ll be diving headfirst into e-reading technology, exploring some of the persistent issues users have encountered with the Kindle Paperwhite. 

Rest assured, I won’t simply enumerate the issues at hand. Instead, I’ll delve into potential ways to overcome these challenges and offer solutions to enhance your Kindle reading experience.

I understand your skepticism regarding the significance of these problems, given the widespread acclaim the Kindle Paperwhite has received for revolutionizing the realm of digital reading. 

However, it is important to acknowledge and confront the underlying concerns associated with this device.

6 Common Kindle Paperwhite Problems & Solutions!

Kindle Paperwhite is a popular e-reader device, but users may encounter several common problems while using it. 

We will address six common issues faced by Kindle Paperwhite users and provide step-by-step solutions to fix them. Additionally, we will offer some expert tips along the way. Let’s dive in:

Problem 1: Ghost Image On The Screen

Sometimes, a ghost image of a previous page may remain on the Kindle Paperwhite screen even after forwarding the page. To fix this issue, follow these steps:

1. While reading a book, tap around the top of the screen. This will display the toolbar.

2. Tap anywhere on the screen. 

3. The screen will turn black momentarily as it refreshes, and the toolbar will disappear. 

4. The ghost image problem should now be resolved.

Problem 2: Wi-Fi Connectivity Issues

If your Kindle Paperwhite is not automatically connecting to Wi-Fi networks, you may need to connect manually. Here’s what you need to do:

1. Tap the “Menu” button on your Kindle Paperwhite.

2. Select “Settings” from the menu.

3. A list of available networks will appear. If your desired network is listed, simply tap on it to connect.

4. If your network is not listed, tap on “Other.”

5. In the “Enter Wi-Fi Network” dialog box, enter the name of the network and the password.

6. Tap on “Advanced” and provide any additional information requested, such as the IP address, security type, and connection type.

7. Use the up or down arrow to navigate through the screens.

8. Once all the required information is filled in, tap “Connect” to join the network.

💡 Bonus Tip: If you can connect to your home Wi-Fi but can’t connect to Amazon, you may need to re-establish the connection.

The steps are as follows:

  • Tap “Menu” and then select “Settings.”
  • Go to “Wi-Fi Networks” and choose the network with a tick mark next to it.
  • Tap “Forget Network” in the dialog box that appears.
  • Now, reselect your desired network and enter the password.
  • You should now be able to connect to Amazon.

Problem 3: Battery Drains Quickly

The battery on your Kindle Paperwhite may be draining rapidly due to unindexed content. You can resolve the issue by following these steps:

1. Tap the search icon on the home screen.

2. Ensure that all text is displayed on the right side of the search box.

3. Type something unusual or uncommon in the search box (even random letters will suffice).

4. Tap the arrow next to it to initiate the search.

5. Scroll to the very bottom of the search results screen.

6. After the search results are displayed, press and hold any unindexed items.

7. Select “Delete” from the menu that appears to remove the unindexed item.

8. If the content was acquired from Amazon, you can download it again from the cloud. For content acquired from other sources, ensure you have a backup.

9. Monitor the battery drain for a few days to see if the issue is resolved.

10. The unindexed item can be re-downloaded from the cloud, sideloaded from a computer, or resampled from Amazon if the problem persists.

👨‍💻 Expert Tip: When adding multiple unindexed items back to your Kindle, add them one by one. Allow the first item to finish indexing before adding the next one. By doing this, you can identify the particular book causing the indexing problem.

Problem 4: Lack of Sync between Devices

You can troubleshoot your Kindle Paperwhite’s inability to sync with other devices by completing these steps:

1. Ensure both devices have a stable 3G or Wi-Fi connection.

2. Check the Amazon server connection. Whispersync only works if your device is connected to the Amazon servers.

3. Check the synchronization settings:

  • Log into your Amazon account.
  • Go to the “Manage Your Kindle” page.
  • Click on “Manage Your Devices.”
  • Scroll to the bottom of the page and check if the synchronization option is turned on. If not, enable it.

Problem 5: Incorrect Order of Items on the Home Screen

If the items on your Kindle Paperwhite’s home screen are not displayed in the correct order, solve the issue by taking mentioned below points:

1. Tap the “Menu” button on your home screen.

2. Select “Sync and Check for Items.” This option is usually number 5 on the drop-down list or the fourth option on the second-generation Paperwhite.

3. After performing this step, the home screen should display all items in the correct order.

👨‍💻 Expert Tip: To avoid small problems, ensure that your Kindle’s clock shows the correct time. You can choose the option to update your clock automatically.

Problem 6: Password Recognition Failure

If your Kindle Paperwhite fails to recognize your password, follow these initial steps:

1. Double-check that you have entered the correct password. Try entering variations of your password in case of a typographical error during the initial setup.

2. If you own multiple Kindle devices, ensure that you are entering the password on the correct device.

3. If the basic steps do not unlock your device, you may need to reset your password. Resetting your password will remove all content from your device and unregister it from Amazon. 

Proceed with caution and follow these steps:

  • Enter the following sequence as your password: 111222777 (press 1 three times, press 2 three times, and press 7 three times).
  • Tap “OK.”
  • This action will wipe your Kindle clean.