Are you experiencing frustration with your Kindle device’s unresponsiveness to touch commands? As someone who has faced this annoyance, I understand how exasperating it can be.
It is essential to realize that there are several possible causes for your Kindle’s failure to respond to touch. The problem could be due to a software glitch, a hardware malfunction, or something as simple as low battery power.
Therefore, before embarking on troubleshooting, ensure that your device is fully charged and attempt resetting it by holding the power button for 40 seconds.
If this doesn’t remedy the issue, don’t fret! Here, we will guide you through additional troubleshooting steps, along with some advice on avoiding this predicament in the future.
Let us commence the process and get your Kindle device functioning again.
Why Does My Kindle Not Responding To Touch? 4 Common Reasons
1. Insufficient Battery Power
If your Kindle Touch has low battery power, it may not be able to power its processor properly, which can cause your device to freeze or become unresponsive.
When the battery level is too low, it may not provide enough power to the device’s processor, and as a result, the device may not be able to execute commands or respond to touch inputs. To fix this issue, simply charge your Kindle Touch using the included charger or USB cable.
2. Processor Overload and Overheating
The Kindle Touch has a less powerful processor than other devices, and when it is overworked, it can overheat and cause your device to freeze or crash, especially when using the browser to visit web pages. This may occur if you try to run too many applications or open multiple tabs in the browser.
Try to limit the number of tabs and applications you have open at once, and close any unnecessary applications when not in use.
3. Dirty Screen
A dirty screen can cause unresponsiveness and also exposes you to germs. If your Kindle Touch does not respond to touch, it may indicate that your screen needs cleaning. Oils, dirt, and debris can accumulate on the screen, making it difficult for the device to register touch inputs.
To fix this issue, clean your screen using a soft, lint-free cloth, and avoid using harsh chemicals or abrasive materials that can damage the screen.
4. Corrupted Files or Books
Downloading corrupted files or books can cause discrepancies in your Kindle Touch’s system, which can lead to freezes and crashes. Corrupted files or books can contain errors, viruses, or other types of malware that can disrupt your device’s operation.
To avoid this issue, only download files and books from reputable sources, and keep your device’s software up-to-date. If you suspect that a particular file or book is causing issues, try deleting it to see if the issue goes away.
Fixing Kindle Not Responding To Touch (Step-By-Step Guide)
Step 1: Verify that the battery of the Kindle is fully charged
Before starting the fix, make sure that the battery of the Kindle is fully charged. This is important to ensure that the device has enough power to operate correctly.
Step 2: Use a PK to open the back of the Kindle
Find your way in the middle and gently take apart the Kindle. To access the digitizer, you need to open the back of the Kindle. Use a PK to do so. Find your way into the middle of the Kindle and gently take it apart.
Step 3: Preheat the digitizer
Preheat the digitizer carefully. Use a heat gun or a hair dryer to gently heat the surface of the digitizer. Be careful not to get it too hot as it may damage the device.
When finished, touch the screen to check if the digitizer temperature is a bit warm. This indicates that the digitizer is working again.
Step 4: Allow the Kindle to cool down for a bit
After preheating the digitizer, let it cool down for a bit before proceeding to the next step. It allows the device to adjust to the changes in temperature.
Step 5: Plug the battery ribbon back in
Once the Kindle has cooled down, plug the battery ribbon back in. This will ensure that the device has power when turned on.
Step 6: Turn On
Turn on the Kindle to check if the screen is working again. Finally, turn on the Kindle to check if the screen is working again. If it is, then the fix was successful.
How To Troubleshoot?
1. Performing a Soft Reset on Your Kindle
A soft reset is a quick and easy way to troubleshoot any issues or glitches that you might be experiencing with your Kindle.
- Press and hold the power button on your Kindle until the Power menu appears on the screen.
- Tap the “Restart” option on the Power menu.
- Wait for your Kindle to restart. This process usually takes only a few seconds.
If your Kindle screen goes blank instead of showing the Power menu, continue holding down the power button for at least 40 seconds. Your Kindle should reset automatically. You can restart the screen by pressing and holding the power button once again.
2. Performing a Hard Reset
A hard reset is also known as a factory reset, which erases all of your Amazon account information from the device.
A hard reset should only be performed if your Kindle is experiencing a serious issue or if you need to wipe all personal information before selling or giving it away.
Here are the steps to follow:
Before you do a hard reset, consider contacting Kindle support to ensure that this is the right course of action.
- Swipe down from the top of the screen to open the Quick Actions panel.
- Tap the “All Settings” icon from the Quick Actions panel. This will take you to the Settings page.
- Tap the “Device Options” button.
- Finally, tap the “Reset” button (on some devices, this might be labeled as “Reset Device”).
- Confirm that you want to reset your Kindle.
- Wait for your Kindle to reset. This process can take several minutes.